Publication Details

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ, P.; KRESLÍKOVÁ, J.; NOVÁK, L. Risk Identification in ISO/IEC 20000:2005 Implementation. Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems. Ostrava: 2009. p. 55-61. ISBN: 978-80-86840-45-1.

Czech title

Identifikace rizik při implementaci ISO/IEC 20000:2005

Type

conference paper

Language

English

Authors

Svojanovský Petr, Ing., Ph.D.
Kreslíková Jitka, doc. RNDr., CSc. (DIFS)
Novák Luděk

Keywords

Business, Process, Best practice, Management, Risk management, International standard

Abstract

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing, mitigating and monitoring of risks.

Published

2009

Pages

55–61

Proceedings

Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems

ISBN

978-80-86840-45-1

Place

Ostrava

BibTeX

@inproceedings{BUT30205,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Risk Identification in ISO/IEC 20000:2005 Implementation",
  booktitle="Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
  year="2009",
  pages="55--61",
  address="Ostrava",
  isbn="978-80-86840-45-1"
}