Publication Details

Rizika v implementaci procesů managementu služeb IT

SVOJANOVSKÝ, P.; KRESLÍKOVÁ, J.; NOVÁK, L. Rizika v implementaci procesů managementu služeb IT. Projektový management jistota x riziko. Zlín: Univerzita Tomáše Bati ve Zlíně, 2009. s. 152-164. ISBN: 978-80-7318-808-5.
English title
Risks in implementation of IT Service Management processes
Type
conference paper
Language
Czech
Authors
Svojanovský Petr, Ing., Ph.D.
Kreslíková Jitka, doc. RNDr., CSc. (DIFS)
Novák Luděk
Keywords

Business, Process, Best practice, Management, Risk management, International standard.

Abstract

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers.  

Published
2009
Pages
152–164
Proceedings
Projektový management jistota x riziko
ISBN
978-80-7318-808-5
Publisher
Univerzita Tomáše Bati ve Zlíně
Place
Zlín
BibTeX 
@inproceedings{BUT33719,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Rizika v implementaci procesů managementu služeb IT",
  booktitle="Projektový management jistota x riziko",
  year="2009",
  pages="152--164",
  publisher="Univerzita Tomáše Bati ve Zlíně",
  address="Zlín",
  isbn="978-80-7318-808-5"
}
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