Publication Details
Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies
Černocký Jan, prof. Dr. Ing. (DCGM)
Egorova Ekaterina, Ing., Ph.D.
KLUSCH, M.
MAVROPOULOS, A.
and others
human-centered artificial intelligence; intelligent technologies for migrant
support; conversational artificial intelligence; virtual reality; agent-based
information delivery; agent-based coaching; agent-based training
Apart from being an economic struggle, migration is first of all a societal
challenge; most migrants come from different cultural and social contexts, do not
speak the language of the host country, and are not familiar with its societal,
administrative, and labour market infrastructure. This leaves them in need of
dedicated personal assistance during their reception and integration. However,
due to the continuously high number of people in need of attendance, public
administrations and non-governmental organizations are often overstrained by this
task. The objective of the Welcome Platform is to address the most pressing needs
of migrants. The Platform incorporates advanced Embodied Conversational Agent and
Virtual Reality technologies to support migrants in the context of reception,
integration, and social inclusion in the host country. It has been successfully
evaluated in trials with migrants in three European countries in view of
potentially deviating needs at the municipal, regional, and national levels,
respectively: the City of Hamm in Germany, Catalonia in Spain, and Greece. The
results show that intelligent technologies can be a valuable supplementary tool
for reducing the workload of personnel involved in migrant reception,
integration, and inclusion.
@article{BUT193368,
author="WANNER, L. and ČERNOCKÝ, J. and EGOROVA, E. and KLUSCH, M. and MAVROPOULOS, A.",
title="Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies",
journal="Information (Switzerland)",
year="2024",
volume="15",
number="11",
pages="1--33",
doi="10.3390/info15110686",
issn="2078-2489",
url="https://www.mdpi.com/2078-2489/15/11/686"
}