Publication Details
Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants
KLUSCH, M.
MAVROPOULOS, A.
JAMIN, E.
MARIN PUCHADES, V.
CASAMAYOR, G.
Černocký Jan, prof. Dr. Ing. (DCGM)
Egorova Ekaterina, Ing., Ph.D.
and others
Conversational agent, Agent service coordination, Dialogue management, Ontologies Multilingual
We present a knowledge-driven multilingual conversational agent (referred to as "MyWelcome Agent") that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.
@inproceedings{BUT175848,
author="WANNER, L. and KLUSCH, M. and MAVROPOULOS, A. and JAMIN, E. and MARIN PUCHADES, V. and CASAMAYOR, G. and ČERNOCKÝ, J. and EGOROVA, E.",
title="Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants",
booktitle="The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.",
year="2021",
series="Lecture Notes in Computer Science book series",
journal="Lecture Notes in Computer Science",
volume="12946",
number="10",
pages="316--327",
publisher="Springer International Publishing",
address="Salamanca",
doi="10.1007/978-3-030-85739-4\{_}26",
isbn="978-3-030-85739-4",
issn="0302-9743",
url="https://link.springer.com/chapter/10.1007/978-3-030-85739-4_26#copyrightInformation"
}