Publication Details

Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants

WANNER, L.; KLUSCH, M.; MAVROPOULOS, A.; JAMIN, E.; MARIN PUCHADES, V.; CASAMAYOR, G.; ČERNOCKÝ, J.; EGOROVA, E. Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants. In The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good. Lecture Notes in Computer Science. Lecture Notes in Computer Science book series. Salamanca: Springer International Publishing, 2021. p. 316-327. ISBN: 978-3-030-85739-4. ISSN: 0302-9743.
Czech title
Směrem k versatilnímu inteligentnímu konverzačnimu agentovi sloužícímu jako osobní asistent pro migranty
Type
conference paper
Language
English
Authors
Wanner Leo, Prof. (FIT)
KLUSCH, M.
MAVROPOULOS, A.
JAMIN, E.
MARIN PUCHADES, V.
CASAMAYOR, G.
Černocký Jan, prof. Dr. Ing. (DCGM)
Egorova Ekaterina, Ing., Ph.D.
and others
URL
Keywords

Conversational agent, Agent service coordination, Dialogue management, Ontologies Multilingual

Abstract

We present a knowledge-driven multilingual conversational agent (referred to as "MyWelcome Agent") that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.

Published
2021
Pages
316–327
Journal
Lecture Notes in Computer Science, vol. 12946, no. 10, ISSN 0302-9743
Proceedings
The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.
Series
Lecture Notes in Computer Science book series
ISBN
978-3-030-85739-4
Publisher
Springer International Publishing
Place
Salamanca
DOI
10.1007/978-3-030-85739-4_26
UT WoS
000791045800026
EID Scopus
2-s2.0-85116324194
BibTeX 
@inproceedings{BUT175848,
  author="WANNER, L. and KLUSCH, M. and MAVROPOULOS, A. and JAMIN, E. and MARIN PUCHADES, V. and CASAMAYOR, G. and ČERNOCKÝ, J. and EGOROVA, E.",
  title="Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants",
  booktitle="The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.",
  year="2021",
  series="Lecture Notes in Computer Science book series",
  journal="Lecture Notes in Computer Science",
  volume="12946",
  number="10",
  pages="316--327",
  publisher="Springer International Publishing",
  address="Salamanca",
  doi="10.1007/978-3-030-85739-4\{_}26",
  isbn="978-3-030-85739-4",
  issn="0302-9743",
  url="https://link.springer.com/chapter/10.1007/978-3-030-85739-4_26#copyrightInformation"
}
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