Project Details

Multiple Intelligent Conversation Agent Sevices for Reception, Management and Integration of Third Country Nationals

Project Period: 1. 2. 2020 – 31. 1. 2023

Project Type: grant

Agency: Evropská unie

Program: Horizon 2020

Czech title
Vícenásobné služby inteligentního konverzačního agenta pro přijetí, řízení a integraci občanů třetích zemí v EU
Type
grant
Keywords

migration, social issues, public sector innovation, personalized embodied
conversation agents, language teaching, social and societal inclusion, decision
support, multilingual language technologies, virtual/augmented reality, knowledge
processing.

Abstract

The objective of WELCOME is to research and develop intelligent technologies for
support of the reception and integration of migrants in Europe. Unlike the
majority of the projects that address the problem of migrant integration by
frontends with "one-for-all" interfaces for information acquisition and services,
WELCOME will offer a personalized and psychologically and socially competent
solution for both migrants and public administrations. It will develop immersive
and intelligent services, in which embodied intelligent multilingual agents will
act as dedicated personalized assistants of migrants in contexts of registration,
orientation, language teaching, civic education, and social and societal
inclusion. The agents will be personalized in the sense that they will
dynamically adapt their interaction behavior to the topic, given context and the
profile of the interlocutor. To provide "real-life" experience and thus deeper
and swifter integration, immersive virtual and augmented reality technologies
will be used. For public administrations, decision support technologies that will
draw upon visual analytics and semantic reasoning techniques will be developed.
To achieve its objective, WELCOME will innovate in the areas of human - multiple
service-oriented agent interaction, multilingual spoken language technologies,
knowledge processing, immersive personalized education and social inclusion
technologies, and decision support strategies. WELCOMEs solution will be
validated and its portability to different European contexts demonstrated in
three pilot use cases. Both WELCOME as a whole and its individual technologies
are expected to have a very significant societal and economic impact. WELCOME
counts with a highly competent Consortium of 15 partners: 6 research
institutions, 3 ICT companies, and 6 entities related to migrant reception and
integration. To increase its impact and dissemination, WELCOME involves the
International Migrant Organization as subcontractor.

Team members
Publications

2024

2023

2022

2021

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